While we bill health insurance companies, it is the patient’s responsibility to check with the insurance company to make sure our facility and physicians are contracted with your health insurance company.
Patients are expected to make payment at the time of service. This includes any co-payments that may be listed on your insurance card.
As a patient at Norwegian American Hospital you may receive multiple bills for services at our hospital or clinics.
One bill will come from the Hospital (NAH). It includes charges for the facility fee and any ancillary testing provided to you. This would include laboratory tests, X-rays and any specialized testing, surgeries, observations or inpatient stays requested by your physician.
Additional bills will come from Physicians for physician charges for their services while at the hospital. This could include emergency room physicians, hospitalists, on-call physicians, radiologists, anesthesiologists or any other physicians.
Because NAH clinics are not privately owned by the physicians, their charges do not include costs for supplies and facilities’ overhead.
Norwegian American Hospital is pleased to provide this information to help you understand our patient billing practices. We are committed to treating illness and promoting wellness for all people and to set the standards of excellence in the delivery of healthcare throughout the region we serve. To ensure the success of this commitment, we must be financially responsible. We take a positive and proactive approach to patient billing and collections, with the goal of receiving payment for services provided in the most efficient, timely and customer sensitive manner possible. We also understand that billing and collections for healthcare services can be confusing. To better assist you in understanding these billing services and to answer any questions you may have in advance, we are providing you with this information.
When Entering the Hospital
If your hospital visit is planned and you are pre-registered, we will verify insurance coverage and ask your insurance company what deductibles and co-insurance amounts will be due.
As a routine practice, the hospital asks for payment of any deductibles and an estimated co-insurance deposit prior to delivery of services at pre-registration or at the time of registration in the hospital.
If your visit to the hospital was not planned, a Financial Counselor will visit you in your room when you are able to discuss your insurance coverage, including deductibles and co-insurance amounts, and determine appropriate payment arrangements.
If you do not have any insurance coverage, you can discuss payment arrangements and/or the hospital’s financial care policy with the Financial Counselor.
After Leaving the Hospital
The hospital will bill your health insurance plan for you. This usually happens within a week of discharge from the hospital. Your health insurance plan will send you an Explanation of Benefits summarizing their payment.
The hospital will bill your secondary insurance, if you have one, or send you a statement for any amounts still due from you. This statement is usually sent within four days after the health insurance plan payment.
Billing statements show account balances and payments only. You can request an itemization of charges by calling the Patient Account Office listed on the back of the brochure.
If you do not have insurance, an itemized bill will be sent to you approximately one week after discharge from the hospital. Norwegian American Hospital offers a 72% discount on all services for which the patient does not have insurance coverage.
When You Receive a Bill
Please contact us to make payment arrangement for the remaining balance. If you feel you might qualify for our Financial Assistance Program , Please contact us at 844-476-1124
Mail your check or money order to : Norwegian American Hospital Lock Box 231782 1782 Momentum Place Chicago, Illinois 60689-5317
We accept Visa, MasterCard, American Express and Discover , you will need your reference number to pay online. Web site : www.healthpaynow.com.
If you cannot pay the entire balance at once, you can call the Patient Financial Counselor, or fill out a Financial Assistance Application available on this website.
How You Can Help
Please provide us with complete health insurance plan information upon registration.
Make timely payment on your portion of the bill.
Let us know if you anticipate or are having problems paying your bill.
Cooperate with Community Services Medicaid staff when gathering information for Medicaid eligibility.
Be prompt and provide us with all requested information if applying for uncompensated care.
Medicare does not cover some outpatient services for certain complaints or illnesses.
If Medicare does not cover the services your physician ordered, you may be asked to sign a Medicare Advance Beneficiary Notice (ABN) to signify that you have been informed of your payment responsibility.
If you are an outpatient, Medicare considers some medications as “self-administered.” These are not paid for by Medicare or by most supplemental insurance carriers. Therefore, Medicare requires that the hospital bill the patient for these medications.
Physicians are independent contractors and are not employed by the hospital. Norwegian American Hospital bills do not include fees for any physician services. Physicians that may bill you separately include:
Emergency Department Physicians
Specialists (such as Cardiologists, Pulmonologists, etc.)
Norwegian American Hospital
1044 North Francisco Avenue
Chicago, Illinois 60622
Self-pay Billing – Patient Account Services
773-292-8200 extension 2088
773-292-8264, Monday – Friday, 7:00 am to 3:30 pm
773-292-8369, Monday – Friday, 7:00 am to 3:30 pm